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American Liver Foundation
39 Broadway, Suite 2700
New York, New York 10006

212-668-1000 Tel
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Home > About Us > Careers > Helpline Coordinator

Helpline Coordinator


POSITION DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet American Liver Foundation’s changing needs, at the sole discretion of management.


TITLE
Helpline Coordinator


LOCATION
New York, New York


REPORTS TO
Director of Programs


PRIMARY FUNCTION/PURPOSE
The American Liver Foundation’s (ALF) mission is to facilitate, advocate, and promote education, support and research for the prevention, treatment and cure of liver disease. ALF’s programmatic efforts through its education, support, and outreach programs, research awards programs, and advocacy initiatives help further its mission.

The Helpline Coordinator is a key member of the Programs Department and provides support and education to people with liver disease, their family members, friends, and caregivers, the general public and health care and social service professionals. The Helpline Coordinator responds to all requests for information, support and local resources, particularly to information, resources and support related to Hepatitis C.


MAJOR DUTIES AND RESPONSIBILITIES

  • Respond to all helpline calls, emails, and mail requests
  • Coordinate relevant requests with ALF division and national staff
  • Maintain helpline data and generate helpline reports
  • Perform other duties as assigned

POSITION REQUIREMENTS

Related Skills or Knowledge

Self-starter and highly motivated. Excellent interpersonal, communication, presentation and organizational skills. Proficient computer skills, including Microsoft Office Suite (Word, Excel, Access, PowerPoint).

Education
A Bachelor’s in Social Work or related field. Master’s in Social Work preferred.

Experience

  • Minimum 2-3 years of related experience.
  • Experience working with individuals affected by liver disease or chronic disease preferred.
  • Experience in counseling preferred.

Work Environment

  • Bilingual (English/Spanish) desirable
  • Excellent assessment, communication and organization skills.
  • Demonstrated initiative and good judgment.
  • Ability to work well in a fast-paced environment.
  • Excellent computer skills, particularly with MS Word, Excel, PowerPoint

EOE
The American Liver Foundation is an equal opportunity employer, offering comprehensive benefit programs, a team environment, training and support, and all resources required to ensure that employees succeed in meeting personal and team goals. Interested candidates should email a cover letter, resume and salary history expectations to hr@liverfoundation.org.

Subject line of e-mail must include “Helpline Coordinator - NY Office”

Position is located in downtown Manhattan.

Contact
HR@liverfoundation.org

NO PHONE CALLS PLEASE!


Page updated: March 14th, 2012